Warranty

Atoms Technology Co., Ltd. (“Atoms” or “Warrantor”), warrants to the original purchaser (“Customer”) of the new (not used) equipment and parts manufactured and sold by Atoms to such Customer that each of such Products will be free from manufacturing defects for the applicable period as warranty stipulates. In each case commencing on the Warranty Start Date (as defined below), provided that such Product is used under conditions of normal use, that regular periodic maintenance and service is performed, and that such Product was installed in accordance with the instructions published by Warrantor (or its applicable affiliate), and all in accordance with the Product Documentation and subject to the other terms and conditions set forth as relevant documents. 

“Warranty Start Date” means the date Customer purchases the Product. 

All Products sold by Warrantor – 1 year, except to the some special products, like gift, free products, spare parts, etc. 

Notice of Claim and Replacement Policy

Atoms will employ the refund policy to process the claim caused by the products which are applicable to warranty policy. So please refer to our refund policy for further information. 

Certain Exclusion from Warranty

• Accident, alteration, misuse, negligence, abuse, vandalism or physical damage.
• Any repair, replacement or alteration by a facility not approved in advance by Warrantor.
• Improper installation (including electrical damage caused by improper installation) or failure to follow installation instructions provided by Warrantor.
• Use inconsistent with the instruction manual, safety warnings, product labeling, datasheets, specification sheets and/or other installation, use, operation and technical documentation provided and/or published by Warrantor or its applicable affiliate (collectively, “Product Documentation”).
• Use of equipment or parts not manufactured by Warrantor.
• Fire, explosion, implosion, flood, earthquake, lightning strike, acid rain, chemical fallout, catastrophic event, or other act of God or nature.
• Exposure to excessive heat, other severe environmental conditions, or unintended uses and/or substances.
• Exposure to chemicals or other substances (other than cleaning agents specifically recommended in the Product Documentation).
• Acts or omissions of any carrier delivering any Products.
• Any failure to care for or maintain any Product in accordance with the Product Documentation
• Wear and tear.
• User after partial failure or use with improper accessories.